Hospitality

Unified Communication Solutions

Matrix has an array of Hospitality solutions that are designed specifically to cater the needs of hotels of every budget with 20 to 30,000 rooms. Cutting edge IP technology and state-of-the-art design is what Matrix Hospitality solutions are based on. With scalability, these solutions are future-proof where you can expand your footprints without doing away with your legacy equipment. Enhance your customer’s experience and improve staff productivity with Matrix Hospitality features. Front desk, PMS integration, staff mobility extensions and voicemail with personalized greetings are a few features that makes your hotel communications different from the others!

Features & Advantages:

Web based Front Desk Management 

Innovative and easy to use front desk management is ideal for small and medium hotels where PMS is not used. The Hotel Features suite offers assistance in completion of many tasks of PMS.

Wake-up Calls and Reminders 

Wake-up calls for any room can be set by the front desk executives or the guests from their room phones. User can select any music, recorded message or a personalized greeting as a wake-up call ringtone.

Check-in/Check-out 

With the check-in command, a new guest account is created and calling facility is enabled for the room along with other related status changes.

Room Status Display 

A single click from the front desk can give status of total occupied rooms, vacant but not ready rooms, vacant and ready rooms. This feature makes the entire process of room allocation convenient for the front desk executives.

Emergency Call Detection and Reporting 

Whenever any guest dials an emergency number, the operator or front desk executive is immediately notified by a continuous ring on operator phone with the guest name, phone number and the emergency number dialled.


Benefits:

PMS Integration without Middle-ware

Mobility for Staff

Automated Alarms and Reminders 

Personalized Greetings

Guest Voice Mail


 
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